Returns & Exchanges
At Sasa Global eShop, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return unopened and unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the items in their original, unopened packaging and include a copy of your invoice or the RMA confirmation email inside the box.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send the products back to our logistics center for inspection.
Receive Your Refund
Once our quality control team verifies the condition of the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing